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Social Media Policy

The Town of Knightdale makes use of its verified social media accounts to interact with residents, businesses and visitors about public issues related to our Town and jurisdiction. Please note this is a moderated online discussion site and is subject to North Carolina Public Records Laws and e-discovery laws and policies.  All comments and content shared on our government-sponsored social media sites must pertain to items within the jurisdictional control or authority of the Town. 

The Town of Knightdale reserves the right to delete submissions that do not meet the purpose of this site as set out above. The following are examples of unacceptable social networking content and comments. Please note this list is not intended to be all-inclusive:

  1. Any content or comments that do not relate to the jurisdiction or authority of the Town of Knightdale itself.
  2. Profane or obscene language or content as determined by the profanity filters offered through each social media platform (such posts result in the comment/content being blocked through the social media’s profanity filter).
  3. Content that promotes, fosters, or perpetrates discrimination on the basis of race, creed, color, age, religion, gender, marital status with regard to public assistance, national origin, physical or mental disability, or sexual orientation, or any other protected class of people.
  4. Duplicate posts by the same author (the original post will be left intact assuming it follows the guidelines of acceptable comments or content).
  5. Solicitations of commerce, including content that contains gratuitous links (links or references to other relevant governmental webpages or official government sites may be acceptable).
  6. Promotions or content related to political organizations or political campaigns, causes or candidates of any type.
  7. Advocation of illegal activity; or those that compromise safety or security of the public.
  8. Infringement on copyrights or trademarks.
  9. Confidential or non-public information, including but not limited to any personally identifiable medical information and any content that violates the legal rights of the owner of said content.
  10. Content that appears to be artificially generated based upon appearances of identical content across multiple Town-owned social media accounts or platforms. 

Please note that the opinions and comments expressed on the Town of Knightdale's social media sites do not reflect the opinions and positions of the Town of Knightdale government, its Councilors, agents or employees. If you have any questions concerning the operation of our social media platforms and the moderated discussion rules, please contact Rachel Morris, Community Relations Director at rachel.morris@knightdalenc.gov.