The Knightdale Police Department is organized into three divisions, Patrol, Support Services, and Administrative, and is staffed by a total of 55 sworn and non-sworn personnel. Each division is commanded by a Captain, and all divisional Captains report directly to the Deputy Chief, who in turn reports to the Chief of Police. Together, the Chief, Deputy Chief, and Division Captains comprise the department’s command staff.
The Administrative Division is led by a Captain and is responsible for critical internal support functions that ensure the department operates efficiently and maintains professional standards. This division oversees Records, Training, Evidence, and Accreditation functions, providing essential administrative, logistical, and compliance support across the agency. By managing these areas, the Administrative Division ensures the department meets all regulatory, legal, and accreditation requirements while supporting the operational readiness of all other divisions.
The Patrol Division provides 24-hour law enforcement services and is organized into four patrol squads. Two squads are commanded by Watch Commanders holding the rank of Lieutenant and are supported by Shift Supervisors holding the ranks of Sergeant and Corporal. Patrol Division personnel include sworn officers at various classifications, including Probationary Officer, Police Officer First Class, Senior Police Officer, and Master Police Officer. The Patrol Division is comprised of 31 sworn personnel.
The Support Services Division consists of the Traffic Safety Unit, Criminal Investigations Unit, and Community Resources Unit. The Criminal Investigations Unit is supervised by an Investigative Lieutenant and includes one Sergeant and five Detectives. The Community Resources Unit is staffed by one Sergeant and two Community Resource Officers, while the Traffic Safety Unit is composed of one Sergeant and three Traffic Officers. Both the Community Resources Unit and the Traffic Safety Unit report directly to the Special Operations Lieutenant, who oversees a total of three Sergeants. In total, the Support Services Division is staffed by 16 sworn personnel.
Community members wishing to submit a compliment or complaint regarding department personnel may contact Deputy Chief Orlando Soto directly.